1st Line Service Desk Technician

Location: Manchester

Duties

Respond to incoming service desk queries, emails, and tickets in a timely and professional manner.
Provide friendly and supportive first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.
Diagnose and troubleshoot technical problems, escalating more complex issues whilst retaining ownership of the ticket.
Log all support activities and resolutions accurately in the ticketing system.
Set up and configure user accounts, permissions, and access rights.
Assist with basic network and system administration tasks as required.
Ensure all IT equipment and systems adhere to security policies and procedures.

6 Month experience in a customer service or technical support role is preferred.
Knowledge of Microsoft Windows OS / Office 365 / Azure Virtual Desktop.
Detailed knowledge of Azure AD.
Experience working in a service desk / customer facing role .
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work effectively under pressure and prioritise tasks.
Enthusiasm for learning and developing new skills in the IT field.

Employee Assistance programme access
Employee events throughout the year
Training opportunities
Death in service*
Cycle to work scheme*
Referral schemes for bringing both new claims and team members
City Centre location
Long service awards
Enhanced maternity leave
Paid Birthday Day off
Travel season ticket loans*
Charitable day (1 days paid leave to support your favourite charity or community group.

Any queries and applications should be submitted via email to careers@hccsolicitors.com