Search our site

Case Handler – Stage 1 Team

Location: Manchester

 We are looking to recruit a Case Handler to join our Stage 1 team. The role is that of a Case Handler dealing with the initial stage of a claim and acting as a point of contact for clients and insurer clients in the Stage 1 MOJ process. The role consists of using the Ministry of Justice Portal and internal case management systems.


  • Working with RTA and EL&PL matters
  • Accurate data entry with the ability to input the information while speaking on the telephone to clients
  • Process and analyse liability accident circumstances to determine reasonable claims.
  • Submitting Claims Notification Forms via the Portal to third party insurers
  • Dealing with client and other company’s telephone calls/emails.
  • Considering special damage documentation
  • Instructing medical experts and advising client of medical appointments
  • Instructing engineers and dealing with engineers report/requesting interim payments
  • Making relevant legal expense enquiries
  • Dealing with liability responses
  • Investigating Defendants and conducting thorough searches
  • Applying relevant breaches in the CNFs
  • Adhering to client service SLA’s
  • Ability to keep on top of daily duties and self-manage the task given


  • Knowledge of personal injury law basics
  • Graduate or equivalent in Law


  • Excellent written and verbal communication skills
  • Proven ability to work to deadlines and under pressure
  • A keen eye to detail, excellent organisation skills
  • Willingness to learn
  • Empathetic, compassionate with an even temperament to deal with potentially difficult situations
  • IT skills such as WORD / EXCEL / OUTLOOK

All queries and applications should be submitted via email to

Horwich Cohen Coghlan Limited t/a Horwich Cohen Coghlan (HCC) Solicitors a registered company in England and Wales registered number 08043633. Our registered office is Trafford House, Chester Road, Manchester, M32 0RS. We are authorised and regulated by the Solicitors Regulation Authority, SRA Number 608056. Our conduct is governed by the SRA Standards and Regulations which can be accessed here: