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Case Handler

Location: Manchester

We are looking to recruit a Small Claims Case Handler to join our new Claim Teams. The role is that of a case handler dealing with the processes set out within our Small Claims Platform. The role consists of using the Ministry of Justice Portal and internal case management system. You will be assisting a more senior fee earner within the Claim Teams. Your role will be to help to progress cases through to conclusion via our new platform within the case management system.

The role will comprise of the following duties

  • Accurate data entry with the ability to input the information whilst speaking on the telephone to clients
  • Process and analyse liability/accident circumstances where liability is in dispute to determine reasonable claims
  • Submitting Small Claims Notification Forms via the Portal to third party insurers
  • Dealing with client and other company‚Äôs telephone calls/communications
  • Consider special damage documentation
  • Instructing medical experts and advising clients accordingly
  • Making relevant legal expenses enquiries
  • Dealing with liability responses
  • Ensuring cases are progressed efficiently
  • Ability to keep on top of daily duties and self-manage any given tasks


  • Basic knowledge of personal injury law


  • Excellent written and verbal communication skills
  • Proven ability to work to deadlines and under pressure
  • A keen eye for detail and excellent organisational skills
  • Willingness to learn and be part of a team
  • Empathy and Compassion
  • IT skills such as WORD / EXCEL / OUTLOOK

All queries and applications should be submitted via email to


Horwich Cohen Coghlan Limited t/a Horwich Cohen Coghlan (HCC) Solicitors a registered company in England and Wales registered number 08043633. Our registered office is Trafford House, Chester Road, Manchester, M32 0RS. We are authorised and regulated by the Solicitors Regulation Authority, SRA Number 608056. Our conduct is governed by the SRA Standards and Regulations which can be accessed here: