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Case Handler – 1CL Claims Team

Location: Manchester

Case Handler – Small Claims

1st Central Law
Castlefield House, Liverpool Road, Manchester, M3 4SB

We are looking to recruit a Case Handler to join our Small Claims team. The role is that of a case handler dealing with the processes set out within our Small Claims Platform. The role consists of using the Ministry of Justice Portal and internal case management system. You will be assisting a more senior fee earner within the Claim Teams. Your role will be to help to progress cases through to conclusion via our new platform within the case management system.

Key Responsibilities and Duties:

  •   Accurate data entry with the ability to input the information whilst speaking on the telephone to clients
  •   Process and analyse liability/accident circumstances where liability is in dispute to determine reasonable claims
  •   Submitting Small Claims Notification Forms via the Portal to third party insurers
  •   Dealing with client and other company’s telephone calls/communications
  •   Consider special damage documentation
  •   Instructing medical experts and advising clients accordingly
  •   Making relevant legal expenses enquiries
  •   Dealing with liability responses
  •   Ensuring cases are progressed efficiently
  •   Ability to keep on top of daily duties and self-manage any given tasks


Person Specification

Key: (A = application) (I = interview) (P = presentation) (T = test)


  •   22 days + 8 days bank holiday
  •   Employee Assistance programme access
  •   Summer and Christmas party
  •   Employee events throughout the year
  •   Training opportunities
  •   Death in service*
  •   Cycle to work scheme*
  •   Referral schemes for bringing both new claims and team members
  •   Paid Birthday day off
  •   Travel season ticket loans*

 Charitable day (1 days paid leave to support your favourite charity or community group.) (*Subject to qualifying periods)


Horwich Cohen Coghlan Limited t/a Horwich Cohen Coghlan (HCC) Solicitors a registered company in England and Wales registered number 08043633. Our registered office is Trafford House, Chester Road, Manchester, M32 0RS. We are authorised and regulated by the Solicitors Regulation Authority, SRA Number 608056. Our conduct is governed by the SRA Standards and Regulations which can be accessed here: